Program Manager – Family Violence Prevention (FVP) & Peer Assisted Care Team (PACT) 

Overview

Kamloops Aboriginal Friendship Society is an Indigenous service delivery agency located in Kamloops, BC. Our team currently has 30 staff offering comprehensive services to the community from infancy to golden age in Kamloops for 50 years. Some of the programs we deliver includes but is not limited to:

• Delivering family support services. We provide parenting support, nutrition education, transportation etc.
• Providing services to our homeless relatives. Among other things, we have created a storage program where homeless people can temporarily store their belongings in a facility that is leased to us from the city of Kamloops. We have approximately 100 homeless clients who we work with, and we also offer harm reduction services, shower, and laundry services.
• Delivering substance abuse support services to people 15 years and older. We advocate for treatment beds and provide follow up upon completion of treatment. We offer community-based treatment services.

All our programs are embedded in culture. We find that many of our clients are looking for this and appreciate cultural practices such as smudging and drumming that happen on a regular basis. We are governed by a volunteer board and bylaws. Each year we hold annual general meetings and present an audited statement to the membership and our funders.

Job Summary:

Reporting to the Executive Director or designate, the Program Manager – Family Violence Prevention (FVP) & Peer Assisted Care Team (PACT) – will oversee the development and launch of two new programs. First, the FVP, known as “ Taking Back Our Power”, is a three-year project intending to address sexualized violence amongst Indigenous people, with a focus on Indigenous women. Secondly, the Peer Assisted Care Team (PACT), the Manager oversees the onboarding of a crisis mental health program which is based on consent and initiated by community members calling in.

The Manager will lead these teams in ensuring efficient scheduling, staffing, and workplace safety while managing and developing programs with KAFS and stakeholders, aligning strategic goals with operational needs. They will provide trauma-informed supervision, support staff development, connecting prevention efforts, training, crisis intervention, and policy advocacy. Additionally, they coordinate local services, develop safety plans, facilitate education on overdose prevention, and provide comprehensive training on sexualized violence, trauma care, and cultural competency, while leading onboarding, addressing performance issues, and maintaining community partnerships.

A day in the life – Roles and Responsibilities:

• Manages the daily operations of both the FVP and PACT teams, including scheduling, organizing, staffing, ordering supplies, monitoring program activities, and workplace safety and facilities.
• Oversees the planning, evaluation, and program development of both programs with KAFS and
• Supervision and support grounded in understandings of the impacts of trauma, and includes mentoring, feedback, and skills development, all while focusing on preventing domestic violence, promoting inclusivity, and utilizing a harm reduction framework.
• Supports the teams with regular one-on-one and team meetings with staff, and problem-solving challenging situations that arise.
• Contributes to mentorship and modeling of practice for staff by articulating the connections between preventing domestic violence, providing crisis intervention, and advocating for policy changes. This framework will provide the foundation for upholding the programs’ principles of social justice, trauma-informed care, and cultural humility.
• Supports the teams with scheduling program staff, to ensure appropriate staffing levels to ensure program operations, and manages payroll approval and leave management.
• Collaborates with staff to ensure the provision of support, coordination with local services, development of safety plans, and response to crises for individuals and families facing domestic violence or mental health distress.
• Leads the onboarding and orientation process for newly hired staff within their teams.
• Follows up on performance concerns and acts on disciplinary processes when necessary.
• Develops and maintains relationships with community partners, including participating in relevant internal and external committees. Acts as representative for both teams.
• Provides comprehensive training on sexualized violence, trauma care, overdose prevention, and cultural competency, collaborating with local experts and community leaders for cultural relevance.
• Prepares statistical and program information and funding proposals in collaboration with funders’ requirements.
• Reviews and authorizes credit card, petty cash, and monitors expenditures related to program budgets.
• Performs other related duties assigned or required.

Requirements – what you bring to KAFS:

• Bachelor’s degree in health or social services (Public Health, Social Work, or related fields) or equivalent combination of education and experience.
• 3-5 years senior experience and demonstrated leadership with program management and supervision of diverse staff teams, preferably within a non-profit or community-based organization.
• Demonstrated working relationships with local service providers and networking within the community.
• Extensive experience supporting staff exposed to complex trauma within their work environment.
• Understanding of the ongoing impact of colonization and commitment to anti-colonial, anti-racist practices.
• Experience working with diverse populations including those affected by mental health, housing insecurity, racialization, Indigenous identity, LGBTQI2S+ identity, and sex work.
• Knowledge of local Indigenous and non-Indigenous social services including housing, income, and food security supports that may benefit persons served.

• Experience delivering/managing crisis-based supports, programming, and services directly with program clients/participants with a harm reduction lens.
• First Aid training and experience responding to critical incidents including overdose/toxic drug poisoning.
• Employment subject to criminal record check for working with vulnerable populations.

Our “must haves” that make you great:

• Proven leadership skills in program management and supervision of diverse staff teams.
• In-depth understanding of current systemic barriers faced by people and families who experience sexualized violence and mental health distress, in the development, delivery, and evaluation of services intended to benefit them.
• Understanding of Indigenous values, and promotion of Indigenous protocols, ceremonies, and other land-based activities to support healing.
• Ability to drive change in practice while working with an anti-oppressive, anti-colonial, and harm reduction approach.
• Excellent interpersonal skills including the ability to coach and mentor staff, facilitate conflict resolution, foster empathic communication, and demonstrate clear boundaries.
• Strong commitment to the policy and practice of cultural safety, trauma, and violence informed practices in the provision of health and social services.
• Positive approach, flexible, resourceful, and enjoys working in a dynamic, informal, and relational workplace.
• Excellent communication skills including in-person and via technology (i.e., video calls, Word, Excel, Outlook, Teams). Ability to quickly grasp fundamentals of new computer programs.
• Excellent organizational, prioritization, and time management skills.
• Strong project coordination skills, including budget and workload management.
• Ability to work with diverse groups of stakeholders including people impacted by poverty, substance use, criminalization, people who use drugs, service providers, funders, and other community members.
• Ability to be flexible and versatile in a work environment changing on a regular basis while maintaining effectiveness and efficiency.

Total Rewards:

• Base Salary: $85,000 – $90,000
• Group benefits including extended health, dental, and vision
• Employee Assistance Program
• Paid Time Off
• Wellness Days Off